Customer Service

Contact our team

Call us on

UK & International: +44 (0) 208 817 1045

Republic of Ireland: +353 (0) 766 024 887

Our telephone help line open from 9am - 7pm GMT, 7 days a week. Calls are charged at standard rates from mobiles or land-lines.

If we are unable to answer your call immediately then we divert calls to secondary phones and eventually to voice mail. We will then call you back.

Emailing our team

You can also email us at we aim to reply to you within 24 hours.

We securely store copies of all incoming and outgoing customer correspondence.

What currencies do you offer?

We accept British pounds (GBP) & Euro (EUR) only.

You may make a deposit to your gaming account using the following methods:

Visa Credit and Debit Cards (including Visa Delta and Visa Electron) using the 3D Secure scheme - 'Verified By Visa'
MasterCard and MasterCard Pre-Paid Cards using the 3D Secure scheme - 'MasterCard Securecode'
Maestro (previously Switch) [UK Only] using the 3D Secure scheme
Solo Debit Cards [UK Only]
Laser Debit Cards [Republic of Ireland Only]
NETELLER (includes all the above methods PLUS Bank Transfers)

More payment methods to follow shortly.

You may make a withdrawal from your gaming account using the following methods:

Cheque
Back to your Credit or Debit Card - currently available for Visa, MasterCard, Maestro (UK only) and Switch cards
Direct Bank Transfer (for amounts over £1,000 or Euro equivalent)
Back to your NETELLER account

Please note: for your own protection you will need to have first made one successful deposit from your NETELLER account before any withdrawals to the same account can be processed.)

When you request a withdrawal we may ask to see a copy of your photo ID, such as a passport or drivers license. Please do not be offended, we take our player’s security very seriously and this is simply an additional layer of protection.

How long does a withdrawal take?

Cheques are sent by 1st class post and should be with you within 5 working days.
Credit/Debit card withdrawals take between 1-7 working days depending upon your card issuer.
Bank transfers can take up to 3 working days.
NETELLER transactions take affect within minutes.